Terms of Service

Terms of Service

These Terms of Service govern the use of the website and the commercial relationship between KOREYA and its customers.

By accessing, browsing, or making a purchase through our online store, the user acknowledges and agrees to the conditions set forth herein, as well as the other policies available on the website.

1. Use of the Website

Access to and use of this website are subject to compliance with the laws in force in Mexico, as well as the principles of good faith and mutual respect.

The customer agrees not to use KOREYA’s website to:

  • Engage in illegal or fraudulent activities;
  • Provide false information in registrations, forms, or payments;
  • Violate intellectual property rights;
  • Interfere with the operation of the platform;
  • Distribute viruses, spam, or any harmful content.

KOREYA reserves the right to suspend accounts, cancel orders, and block access in cases of noncompliance with these conditions.

2. Registration and User Account

To make purchases, the customer may create an account on the website by providing accurate, complete, and up-to-date information.

The account holder is solely responsible for:

  • Keeping their information up to date;
  • Maintaining the confidentiality of their password;
  • Immediately notifying the store in the event of unauthorized use of their account.

KOREYA shall not be held responsible for any damage or loss resulting from the misuse of user accounts.

3. Products, Prices, and Payments

All prices displayed on the website are stated in american dollar (USD) and may be changed without prior notice, except for orders that have already been completed.

The available payment methods will be displayed during checkout.

Orders will only be shipped after payment has been confirmed by the relevant financial institution or payment platform.

KOREYA uses secure third-party payment processors and does not store credit card information.

4. Product Availability

All products offered for sale are subject to inventory availability.

If a product is unavailable, the customer will be notified and may choose one of the following options:

  • Replacement with another item;
  • A coupon or store credit for the same amount;
  • A full refund of the amount paid.

5. Deliveries and Time Frames

Deliveries are made within US territory in accordance with the estimated time frames, costs, and conditions provided at the time of purchase.

The customer acknowledges and agrees to the conditions described in the Shipping and Delivery Policy available on the website.

KOREYA shall not be held responsible for delays caused by external factors, including:

  • Strikes, service disruptions, adverse weather conditions, or customs inspections;
  • An incorrect or incomplete address, or the absence of a responsible person at the delivery address.

6. Exchanges, Returns, and Refunds

The conditions applicable to exchanges, returns, and refunds are described in detail in the following supplementary policies:

  • Exchanges and Returns Policy;
  • Refund Policy.

Customers should read these policies carefully before making a purchase.

7. Intellectual Property

All website content, including text, images, videos, logos, icons, designs, visual structure, and graphic elements, is the exclusive property of KOREYA or its authorized partners, suppliers, or licensors.

The reproduction, copying, distribution, modification, or use of any content without prior written authorization is expressly prohibited.

8. Limitation of Liability

KOREYA shall not be held responsible for:

  • Damage caused by improper use of the products;
  • Typographical errors or incorrect information provided by the customer;
  • Technical issues, connection failures, or temporary website unavailability;
  • Indirect damages, loss of profits, or financial losses resulting from the use of the platform.

9. Changes to the Terms

KOREYA reserves the right to modify these Terms of Service at any time.

Updated versions will always be available on this page and will indicate the date of the most recent modification.

Continued use of the website after any changes constitutes full acceptance of the revised terms.

10. Contact

For questions, requests, or comments regarding these Terms of Service, customers may contact us through our official channel:

Email: suporte@koreyabeauty.com.br

Our customer service team is available during the following hours:

Monday to Friday: 9:00 a.m. to 5:00 p.m.

Average response time: 48 hours